I have had my surface pro 3 for a little over so year, I love it and I use it for everything. I assume you already tried holding the start button down for 15+ seconds to see if it will turn off? Enter the Windows folder and system 32 folder. It becomes even worse when you realize that Microsoft has yet to officially recognize or list this as an issue. Ever since i turned it off i havent been able to turn it back on. This article has also been viewed 33,659 times. I was right in the middle of writing something and bam! Typical for a peer-to-peer support forum, users proffered a host of theories about the cause -- or causes -- of the lock-ups, and proposed numerous solutions. In January I had the problem where I could not get my tablet to power on.
One of the best things you can always assume with a black screen Windows is that the battery is dead. Of course, Surface hard reset factory reset would not be as safe and effective as on. Hope this helps, Tim The steps outlined will perform a hard reset and, allow your machine to restart. Tap on the Power button, which is located on the lower right corner of the screen. We did the refresh again and it worked for a while but yet again it started to lock-up. I gave up, bit the bullet and purchased a new battery. He said sp3 weld everything together to keep the weight light there; no way that hard drive can be separated.
If after doing that, the Surface remains stable until you get home, I would probably not worry about it too much way too many things can happen with computers to worry about single-incident issues. This unit is behaving much better so I am going to keep an eye on it. Option 2 worked for me!!! If the light is not on, there is a good chance that there is a connection issue with the Surface charging cable and not the device itself. Not the end of the world I suppose. This device is eligible for an Extended Service Plan. Be sure to treat your device with care and get informed about the basic things it takes to maintain a healthy Surface Pro. If your device turns on just fine after you disconnect these accessories, you have likely found the source problem! When I switch it on now there is just a dark blue screen and it gets hotter and hotter in an small area just to the right and above the start sign at the bottom of the screen.
Then you will see a Lock Screen shows up. I was not expecting that. Hi, Tnks for the information. Step 9: Replace original utilman. You can't type anything but the Windows etched icon still gives feedback but does not take you back to the start screen. My other guess would be that it is one of your apps causing trouble.
Consequently, we accidentally left one of our Surface tablets in the car overnight. Since we have two Surfaces, we did not notice that one was missing. Step 4: Make a copy of cmd. Another option is to hold the volume up button on the keyboard and power button simultaneously for 15 seconds. Only a white ring with an empty battery indicator showed when attempting to power on. But Windows forgotten password could be surely removed when personal data on Surface lost.
Does anybody have a resolution? Overheating is a significant cause of devices not turning on. Charge the battery for a decent amount of time and then try to turn on your device. This is the second time this has happened. So far I have been able to use other peoples tablets but for what he paid for this it should work for more than ten months. It's as if the firmware is looping and only high interrupt activities respond.
Another possibility is that you have installed an app with a memory leak. My volume button is a bit faulty but have tried both methods numerous times and just dont know what to do now. My surface would not boot and I noticed the power indicator was not lit. Turned it off an recharged. Tried to X out with out luck.
The next year, when customers said that touching the external antenna -- embedded in a steel band that encircled the case -- often dropped calls or caused the signal strength indicator to plummet. Pressing and holding the power button for about 10 seconds, then release it if the device boots up. Or is it the other way around? Of course, this assumes a software issue. But what if it starts, gets a whole bunch of memory errors or whatever then nothing at all is on the screen? That sounds like a hardware problem. She advised me to exchange it but the bummer was they were out of the 15 128. This never happened to me on vista…and to be honest its crappier. Mine is a surface pro, hope people find this as helpful as I did! I am in Viet Nam at the moment where there is no Surface Pro service not sold here at all , but I am going back to Sydney Australia in a week — do you think I need to exchange for one without this scary issue — considering it is still under warranty? I have absolutely everything on there and dont want to loose it all.